EVENTLOGXP.COM — Windows event log analysis software
Here you will find common questions about
ordering our software.
When will I receive my product?
If you paid by credit or debit card or sent a Purchase Order, you
will receive the registration key within 48 hours of your order
confirmation. If you paid by check or wire, you will receive the
registration key as soon as we receive your check clearance or the
funds are credited to our bank account.
I didn't receive the key, how can I get it?
Most probably your mail server filtered our message with the registration
key. Please check your junk mail box. If this doesn't help, please
Don't forget to specify order reference number (it was shown on
the confirmation page) and provide us with an alternative email
How my purchase will appear on the credit card statement?
Per-user licensing model is a universal licensing model. There
are no limitations on the kind of use, number of servers to connect
Is per-user licensing model named or floating?
Per-user licensing model is named. Although you may move the software
from one computer to another, one license cannot be shared between
several users. E.g. if you are purchasing a 2-user license, you
must designate two individuals in your company (named users) that
have rights to use the software.
When can I use per-server licensing model?
Per-server licensing model is intended for in-house use only. This
means that you can use Event Log Explorer only to manage event logs
generated by servers or workstations of your company.
We have 3 technicians and 25 servers. What license should I
You should get either a 3-user license or a 25-server license.
Per-user license may be preferable if you are planning to add extra
servers in future.
We have 25 Windows servers in our company, but I never connect
more than 10 servers at the time. What license should I get in this
You must purchase a 25-server license. Alternatively you can use
per-user licensing depending on the number of technicians.
We have 25 Windows servers in our company, but actually I will
use Event Log Explorer only with certain 10 servers. What license
should we get?
You may get a 10-server license. Alternatively you can get a per-user
license depending on the number of technicians.
We have 5 technicians who use Event Log Explorer. How many per-server
licenses should we order?
If all these technicians are from the same department/site you
may purchase only one license. However if they are from different
departments/sites, you must purchase a separate license for each
department/site. Alternatively you may purchase a 5-user license.
We are a security consulting company and analyzing event logs
for our customers. What licensing model should we choose?
You should choose per-user licensing model.
We are a forensics company. Should we use per-user licensing
Yes. Per-user licensing model is suitable for forensic use.
I'm a freelance consultant. Can I use a free version of Event
Log Explorer to view logs of my clients from my home computer?
No, you cannot. You should get a one-user license.
I'm a software developer. For testing purposes I must read event
logs from dozens of servers. What kind of licensing should I get?
You should use per-user licensing.
Can I use a free version of Event Log Explorer to view logs
in my home network?
Yes, you can.
What will happen when my free license expires?
At the time, free license never expires. But you may need to re-request
free license when we are releasing new versions of Event Log Explorer.
What will happen when my paid license expires?
Event Log Explorer paid license never expires, but if you purchased
the program more then one year ago, you are no longer entitled to
free upgrades. If you want to get upgrades again, you should purchase
the upgrade license at a discounted price.
Do you offer special pricing for academic institutions, non-profit,
or government organizations?
Yes, we do. Please contact
us to get a special pricing.
Can I get your software on a CD-ROM?
Yes, you can - enable "Backup CD" option on the purchase