Ordering FAQ

Here you will find common questions about ordering our software.

When will I receive my product?

If you paid by credit or debit card or sent a Purchase Order, you will receive the registration key within 48 hours of your order confirmation. If you paid by check or wire, you will receive the registration key as soon as we receive your check clearance or the funds are credited to our bank account.

I didn't receive the key, how can I get it?

Most probably your mail server filtered our message with the registration key. Please check your junk mail box. If this doesn't help, please contact us. Don't forget to specify order reference number (it was shown on the confirmation page) and provide us with an alternative email address.

How my purchase will appear on the credit card statement?

Your credit card will be charged by "share-it!"

How can I place a Purchase Order?

Please read this page.

We have 25 Windows servers in our company, but I never connect more than 10 servers at the time. What license should I get in this case?

You must purchase 25-server license.

We have 25 Windows servers in our company, but actually I will not use Event Log Explorer with more then 10 servers. What license should we get?

You may get 10-server license.

We have 5 technicians who use Event Log Explorer. How many licenses should we order?

If all these technicians are from the same department you may purchase only one license. However if they are from different departments/sites, you must purchase a separate license for each department/site.

We are a security consulting company and analyzing event logs for our customers. What license should we order?

You should get a consultant license. Please contact us to get more information.

I'm a freelance consultant. Can I use a free version of Event Log Explorer to view logs of my clients from my home computer?

No, you cannot. You should get a consultant license. Please contact us to get more information.

I'm a software developer. For testing purposes I must read event logs from dozens of servers. What license should I get?

You should get a developer license.

Can I use a free version of Event Log Explorer to view logs in my home network?

Yes, you can.

What will happen when my free license expires?

Event Log Explorer will stop working. To make it work again, simply get a new free license from our site.

What will happen when my paid license expires?

Event Log Explorer paid license never expires, but if you purchased the program more then one year ago, you are no longer entitled to free upgrades. If you want to get upgrades again, you should purchase the upgrade license at a discounted price.

Do you offer special pricing for academic institutions, non-profit , or government organizations?

Yes, we do. Please contact us to get a price break.

Can I get your software on a CD-ROM?

Yes, you can - enable "Backup CD" option on the purchase page.

Service provided by Share*It!, a service of Digital River.

Ordering options

Credit and debit Cards

Purchase Order

Bank/Wire Transfer

Check

Cash

Need more payment options? Contact us.

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